FAQ
Payment :
What payment methods are accepted?
We accept American Express, Apple Pay, Google Pay, Mastercard, Shop Pay & Visa.
What currency are your prices in?
Our products are in Australian Dollars ( AUD ).
Shipping:
Where do you ship to?
We ship locally throughout Australia and worldwide!
How much does shipping cost?
Australia And New Zealand
- Standard Shipping
Australian orders under $100 - $10
New Zealand orders under $100 - $15
- Express Shipping ( Australia only ) - $15
International
- Standard Shipping ($25)
How long will my order take to arrive?
Australia
- ACT (2 - 3 business days)
- NSW (2 - 3 business days)
- NT (4 - 7 business days)
- QLD (2 - 4 business days)
- SA (2 - 4 business days)
- TAS (2 - 4 business days)
- VIC (3 - 6 business days)
- WA (3 - 6 business days)
New Zealand
- 7 - 12 business days
International Shipping
- International Shipping can take up to 1 - 3 weeks
- USA (10 - 18 business days)
- UK (12 -22 business days)
The shipping timeframe is an estimate only and may be changed due to a variety of factors such as COVID - 19 delays, public holidays, extreme weather conditions and the accessibility to products.
Each custom product will be shipped in its original packaging in a mailing box. This mailing box is provided for protection during the shipping process. Any damages to your products original packaging material is out of Lace Customs control.
Refunds & Returns:
Do you accept refunds or returns?
As a result of each product at Lace Customs being hand customised to suit each purchase, we are unable to refund or exchange any custom product for reasons such as change of mind or wear and tear damage caused by use after purchase.
There is an error or fault with my custom product, what do I do?
In the unlikely event that your custom product has arrived faulty or incorrect, please send us an email at info@lacecustoms.com.au with your order number and a photo of the issue and we will ensure to resolve your issue as quickly as possible.